Returns and Refunds Policy

Enjoy Hassle-free Returns Within 30 Days.

Returns and Refunds Policy: We only accept return or exchange for defective product. Please note, customers are responsible for the return shipping cost. Once we receive the return, a full refund will be issued. Enjoy shopping with us!

Should you have any inquiries, feel free to reach out to us via info@swingtrendz.com.

To initiate a return, kindly proceed to our dedicated Returns Page.

Conditions

Kindly be aware that customers bear the responsibility for covering the cost of return shipping. Refunds will exclusively be granted for items that remain unused or unworn, returned in their original packaging and condition, free from washing, and with all attached tags and labels intact.

Exceptions / Non-Returnable Items

In order to prioritize the safety and well-being of our valued customers and maintain hygiene standards, we regret to inform you that returns or refunds cannot be accepted for personal or intimate-use items, including underwear and socks.

Certain offers, such as clearance sales, BOGO (BUY ONE GET ONE) deals, promo code purchases with minimum amounts, and similar promotions, are non-refundable. This includes discounted items, special promotions, and purchases below the original price. Our policy does not cover returns for other reasons, and these terms are not covered by warranty.

We may not be able to refund purchases that fall within these terms and conditions.

Refunds will not be granted under the following circumstances:

The returned item is in a used condition or is not in its original condition as it was delivered, including the absence of the item’s bag and tag.

The date stamped on the returning parcel is more than 30 days prior to the receipt date, as determined by the delivery and courier service company.

If the company determines that the returned item does not comply with the terms and conditions, we reserve the right to reject any refund or return, regardless of the circumstances.

In case of any dispute, SwingTrendz holds the final decision-making authority under the product return terms and conditions.

Please note that the shipping fees are non-refundable.

Damages and issues

Upon receiving your order, kindly examine the items for any defects, damages, or discrepancies. If you happen to come across any of these issues, please don’t hesitate to get in touch with us right away. This will allow us to thoroughly assess the situation and take appropriate measures to rectify the problem and ensure your complete satisfaction.

Exchanges

Email customer service at info@swingtrendz.com to get assistance. Return the item with the necessary information within 30 days of the date of receipt.

• Package the item securely and return it in the original, undamaged box.
• Use the local post office to send a package by registered mail.
• Send an email to info@swingtrendz.com with the tracking number to the company.

Customers who purchase goods from our business are sent a purchase order confirmation form, which signifies that they have accepted all of the terms and conditions governing service, ordering, and product returns.

Processing Time

Please allow 5-7 business after mailing your item(s) for us to receive, inspect and process your return.